It’s the last week of December and the end of the year is heading our way at a fast pace. No matter if it concerns personal or business matters, we are looking back at this time of the year. In many cases we try to remember and relive the best things that happened, such as new clients we won and massive projects we took on. At the same time we try to forget the worse things, like clients we lost or complaints we got – no matter how unjust they were. At the same time we look forward somewhat cautiously, not yet ready to accept the stress of a new year. So this is the right moment to talk about a somewhat uneasy subject: New Year’s resolutions.